THE BUSINESS SIDE OF SHOPPING ONLINE
At Flying SR Custom Works, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
We would like to first thank you for shopping with Flying SR Custom Works. We know that 2020 has been a struggle for each and everyone of you. We are doing our best to keep our store stocked with products and responding to messages in a timely manner. We appreciate your patience with shipments and delivery.
All orders will be shipped within 24-48 business hours unless otherwise notified (i.e. custom wild rags/slides and/or otherwise noted within the product description).
If you need your items sooner, please reach out to us at below and we will make arrangements to rush your items.
Flying SR Custom Works WILL NOT assume responsibility for invalid information given by the customer and any additional shipping fees due to this will be the customer's responsibility.
We are happy to help. Not 100% satisfied with your item? We will work with you to make it right.
To exchange or return an item, here is what you need to know:
You have 30 days after purchase to be eligible for credit, unless noted in our exceptions (custom orders).
Returns on clothing, wild rags, jewelry & accessories WILL ONLY BE ELIGIBLE for a STORE CREDIT.
We do not offer exchanges or refunds!
All "SALE" items are considered FINAL SALE and will not be covered under the return guidelines.
Merchandise must be returned within 14 days of delivery confirmation date. Original shipping fees are non-refundable & return shipping is the responsibility of the customer.
All items must be returned in NEW condition. This means items must be unworn, unwashed, odor & pet hair free, must not have deodorant, make up or food stains in order to be eligible for store credit. When returning shoes, please DO NOT return with tape & shipping labels stuck to the actual shoe box. The shoe box MUST BE returned in a mailing box or wrapped in paper. If any of the return items are found in the above conditions, we will return the item to you and you are required to pay the shipping.
Damaged, defective, or incorrect items must be reported within 3 business days of delivery. Please email for assistance before returning.
If you used SEZZLE to pay for your order & return your items, you will still be responsible for making your SEZZLE payments. We are NOT AUTHORIZED to make changes or cancel SEZZLE payments, as SEZZLE is only a service we provide to you. SEZZLE is an entirely separate company that you have gone in to an agreement with.
There are various options available, including payment through the website, cash (in person), Zezzle, and Paypal. If you have any questions, please reach out to us
We would love to partner with small boutiques, businesses, and stores. Please email us at email@example.com to discuss wholesale options.